Frequently Asked Questions
Don’t see your question here? Just ask us and we’ll be happy to answer your questions.
What are your hours?Our hours change seasonally so check the bottom of our website for our current hours.
What days are you open?We are open seven days a week. However, we are closed on the following holidays: New Year’s Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. And we are open half days (9:00am-2:00pm) on the following holidays: Easter Day, Memorial Day, Christmas Eve, and New Year’s Eve.
Landscaping FAQs
What is your fee for creating a landscape design?To draw up a plan for you it costs $150.00. However if we do the job for you this cost becomes absorbed.
When is the best time to discuss my landscaping needs?You can come to us anytime, but the spring planting schedule fills up quickly so early in the year or even in the late fall can be the better times so you can get on the schedule.
Do you do garden clean up and maintenance?No we only do landscaping jobs. We will mulch and edge at the time of the initial job, but we are not equipped to do regular maintenance.
Plants and Gardening FAQs
General
What is your return policy for plant material?Plants must be returned within one week of purchase and preferably within a day or two. Refunds will only be given if plants have been properly maintained with water and are still in their original pots. We reserve the right to refuse any return of plant material.
Do you guarantee plant material?We do not guarantee annuals, perennials, and borderline hardy plants and trees such as Crape Myrtle, Figs, Southern Magnolias, etc. All other trees and shrubs purchased at regular price are guaranteed for one year.
If your tree or shrub has died, dig up the plant and bring it in with your receipt. We like to see the specimen to attempt to figure out what went wrong and to prevent you from losing a second plant. Each plant is only guaranteed once. Receipts are required for replacing of guaranteed plant material.
We are zone 6.
Do you carry bulk mulch and topsoil?We have bulk mulch both hardwood and dyed black hardwood. We do not carry bulk topsoil.
Houseplants
Do you repot houseplants?Yes, you can bring your plants in and we will repot it for you. Repotting same day or while you wait is not guaranteed, you may need to come back to pick it up at another time.
Annuals and Perennials
I want custom planters made, can you do that and how long will it take?Yes we do custom plantings in pots. Plantings are done on a first come, first serve basis so schedule your planting early. In the busiest part of the spring it can take up to two weeks. In the off season it usually only takes a few days. You can either come in, speak to one of our designers and pick out your plants, or you can give us color preferences and lighting conditions and we’ll make the plant selection for you.
Nursery
How much do you charge for planting a tree and when can I get it planted?Our planting fee is 60% the cost of the tree with a minimum of $100 planting fee. There is also a delivery charge on top of that (delivery charges vary by location). We plant on a first come, first served basis. Usually we are about 1-2 weeks out for planting but in the height of the spring we can be up to 4 weeks out. We can give you a more accurate wait time when you purchase your tree.
I’m getting mulch and plants delivered, can they be on the same truck?No, unfortunately mulch and plant material need to be on different trucks resulting in two delivery fees.
When is the best time to prune my flowering shrubs?Different shrubs can be pruned at different times, but a good rule of thumb is to prune flowering shrubs right after they finish blooming.
Plant Problems
I have little black bugs flying around my houseplants. What are they and how do I get rid of them?You have fungus gnats (aka fruit flies). Usually they like wet soil so don’t overwater and don’t keep excess water in saucers. We also sell a few products to control them.
What is causing brown, dead patches on my Dwarf Alberta Spruce?Dwarf Alberta Spruce are prone to attack by Red Spider Mites. If you see this type of damage occurring, spray with a miticide or horticultural oil. It’s important to get thorough coverage, top and bottom of the needles for adequate control. You can prevent damage by spraying with a hard spray of water once a week through the summer. This will keep the mite population below the damage threshold.
The tree or shrub I purchased from you is doing poorly. What do I do?Bring in a sample of the plant and some pictures of it in your yard or garden so we can try to diagnose the problem. If we can’t figure it out from that, we’ll schedule a time to come out and take a look at it in person.
Gift Shop FAQs
What is your return policy?All returns must be accompanied by a receipt or gift receipt. We can do cash back or money back on your credit card (depending on how the original purchase was made) for up to one week from time of purchase and up to one month to receive store credit.
Do you provide gift receipts?We do provide gift receipts upon request.
Do you gift wrap?We can place items in a white box with ribbon or in a cellophane bag with ribbon free of charge. For wrapping paper there is a wrapping fee determined by the size of the package.
Can I special order boutique and gift items?Certain items may be special ordered. All special orders must be paid for in advance and cannot be returned.
Flower Shop FAQs
Do you deliver on Sundays?We deliver six days a week, but do not deliver on Sundays. Special exceptions sometimes can be made for funerals and events.
What is your minimum for delivery?We have a minimum purchase of $40.00 for an item to be delivered. Delivery charges apply in addition to the minimum purchase. Delivery charges vary by location.
Can I send an arrangement to someone outside of your delivery area?We can wire out a floral arrangement to another flower shop. When we do this, we try to select a florist who seems comparable to our own standards and design. There is also an $8.00 wire fee on top of regular minimums and delivery charges.
Wedding and Event FAQs
Can we have our wedding or party on your premises?No, we are not equipped to accommodate hosting weddings and parties. But we will be happy to supply you with your wedding flowers.
Who will be handling my wedding flowers?Our design team, led by floral designer Megan Gronski will be with you every step of the way from your initial consultation to the set up on the day of your wedding. Megan will oversee everything and make sure your needs are met and everything is a beautiful as you planned it.
What is the cost for centerpieces, bouquets, etc.?Costs for flower arrangements will vary depending of type of flower, size of the arrangement, etc. Please schedule a consultation with our wedding designer, Megan who can discuss your wedding and give you an estimate of costs.
Classes and Workshops FAQs
Do I need to sign up ahead of time for classes and workshops? And do I need to pay in advance?Yes, we require pre-registration and prefer pre-payment. We require this so we can provide materials for each attendee. If you are unable to attend and have paid see question below.
I paid for a class but I can’t make it. What do I do?Things come up, people get sick. Please give us as much notice as possible if you are unable to attend a class. If you have paid in advance we will provide the materials and any handouts that were presented at the class for you to pick up at another time. Because we need to pre-order materials for the classes, we cannot apply the fee for the class to another future class but we will try to accommodate you as much as possible.
How many people are in each class?Each class is unique and can accommodate a different number of people. It is up to the instructor of the class to determine an actual limit on the number of people the class can handle. Generally we like to keep hands-on workshops to a maximum of 10-12 people and talks to a maximum of 15-20. Signing up early will ensure you have a spot in class.
Do you do private classes? What is the cost?Yes, we do private classes for adults and kids. Private classes are great for ladies nights out, family events, girl and boy scouts, class field trips, and more. We require a minimum of 6 people for a private class. Maximum number of people will vary.
Private parties are allotted an additional half hour for food and drink if desired (we do not provide any food or drink) for an additional $25 room rental fee. Cost of the class will vary depending on which class is selected.
If interested in private classes, please contact us for more information and to schedule a date, time, and class.
Yes, we can do birthday parties. We require a minimum of 6 kids and a maximum of 12 per party. Each child will create an item from the selected class to take home with them. We allot two hours for the party – one hour for the class and one hour for cake, pizza etc. (we do not provide any food or drinks).
Cost will vary depending on which class is selected. There is also a $25 room rental fee for the party.
If interested in having a birthday party here, please contact us for more information and to schedule a date, time, and class.
